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Terms of Service

Effective July 9, 2026

These Terms of Service (the "Terms") are a binding agreement between you and ThinkBench, Inc. ("ThinkBench," "we," "us," or "our") governing your use of our websites at thinkbench.com and app.thinkbench.com, our products Docs and Viz, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

In plain language

You own the content you create; we just host and process it to run the Service. Use ThinkBench lawfully and don't abuse it. Subscriptions renew until you cancel. AI output can be wrong, so review it. Disputes are resolved by individual arbitration unless you opt out. This summary is for convenience only and is not part of the Terms — the sections below control.

1. Eligibility

You must be old enough to form a binding contract with us under the laws of your jurisdiction to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to both you and the organization.

2. Accounts

You must provide accurate information when you create an account and keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us promptly at legal@thinkbench.com if you suspect unauthorized use. If you add members to an organization, you are responsible for their compliance with these Terms.

3. Subscriptions and billing

  • Plans and pricing. Paid plans and their features are described on our pricing page. We may offer a free trial; unless you cancel before it ends, your plan converts to a paid subscription at the then-current price.
  • Billing and renewal. Subscriptions are billed in advance on a recurring basis (monthly unless stated otherwise) through our third-party payment processor. Your subscription renews automatically at the end of each billing period until you cancel.
  • Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then.
  • Refunds. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods or unused AI credits.
  • AI credits. Plans include a monthly allotment of AI credits. Unless we state otherwise, unused credits do not roll over, and usage beyond your allotment may be limited or subject to additional charges.
  • Price changes. We may change our prices. We will give you advance notice, and changes take effect at your next billing period. Your continued use after the change means you accept the new price.
  • Taxes. Fees are exclusive of taxes, and you are responsible for any applicable sales, use, or value-added taxes.

4. Your content

You retain all ownership rights in the documents, data, visualizations, and other material you create or upload (your "Content"). We do not claim ownership of your Content.

You grant ThinkBench a worldwide, non-exclusive license to host, store, reproduce, modify (for example, to format or render it), display, and transmit your Content solely as needed to operate and provide the Service to you and the people you share it with, including processing it through the AI features you choose to use. As described in our Privacy Policy, we do not use your Content to train AI models. This license ends when you delete your Content or close your account, except for residual copies retained in backups for a limited period or as required by law.

You are responsible for your Content and represent that you have the rights necessary to use it with the Service and that it does not violate these Terms or any law or third-party right.

5. Acceptable use

You agree not to, and not to help anyone else:

  • Use the Service in violation of any law or to infringe anyone's intellectual property or privacy rights;
  • Upload or generate malware, or content that is unlawful, harassing, defamatory, or harmful;
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems;
  • Interfere with or disrupt the integrity or performance of the Service, or circumvent usage limits, rate limits, or security measures;
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except where such restriction is prohibited by law;
  • Scrape or harvest data from the Service, or use it to build a competing product or model; or
  • Resell, sublicense, or provide the Service to third parties except as expressly permitted.

We may investigate and take appropriate action, including suspending or terminating accounts, for violations.

6. AI features

The Service includes AI-powered features that generate text, edits, visualizations, and other output ("Output"). You are responsible for the prompts and Content you submit and must have the rights to use them. Because AI Output is generated automatically, it may be inaccurate, incomplete, or unsuitable for your purposes, and it may not be unique to you. You are responsible for reviewing and verifying Output before relying on it, and you should not treat it as professional advice. As between you and ThinkBench, and to the extent permitted by law, you own the Output you generate from your Content, subject to these Terms and any third-party rights.

7. Our intellectual property

The Service, including its software, design, and trademarks, is owned by ThinkBench and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. We reserve all rights not expressly granted. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

8. Third-party services

The Service relies on and may integrate with third-party services, such as our payment processor and AI providers. Your use of those services may be subject to their own terms, and we are not responsible for third-party services that we do not control.

9. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we discontinue the Service. On termination, your right to use the Service ends. We will give you a reasonable opportunity to export your Content unless prohibited by law or your account was terminated for a serious breach, after which we may delete your Content in the ordinary course. Provisions that by their nature should survive termination will survive.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any Output will be accurate or reliable. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

11. Limitation of liability

To the maximum extent permitted by law, ThinkBench and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service, even if we have been advised of the possibility. Our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the liability, or one hundred U.S. dollars (US$100). These limitations form an essential basis of the bargain between us.

12. Indemnification

You agree to indemnify and hold harmless ThinkBench and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Content, your use of the Service, or your violation of these Terms or any law or third-party right.

13. Dispute resolution and arbitration

Please read this section carefully. It requires you and ThinkBench to resolve disputes through binding individual arbitration and waives your right to a jury trial and to participate in class actions.

  • Informal resolution first. Before starting an arbitration, you agree to contact us at legal@thinkbench.com and give us 30 days to resolve the dispute informally.
  • Binding arbitration. If we cannot resolve a dispute informally, you and ThinkBench agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except as provided below. The Federal Arbitration Act governs the interpretation and enforcement of this section.
  • Class action waiver. All disputes will be arbitrated only on an individual basis. You and ThinkBench waive any right to bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate more than one person's claims. You also waive any right to a jury trial.
  • Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property rights.
  • 30-day opt-out. You may opt out of this arbitration agreement by emailing legal@thinkbench.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out will not affect any other part of these Terms.
  • Severability. If the class action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this section will still apply.

14. Governing law

These Terms and any dispute between you and ThinkBench are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. To the extent a dispute is not subject to arbitration, you and ThinkBench agree to the exclusive jurisdiction of the state and federal courts located in Delaware, and waive any objection to venue there.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will revise the effective date above and, where appropriate, notify you by email or through the Service. Your continued use of the Service after an update means you accept the revised Terms. If you do not agree, you should stop using the Service.

16. General terms

  • Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and ThinkBench regarding the Service and supersede any prior agreements.
  • Severability. If any provision is found unenforceable, the rest remain in effect.
  • Waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
  • Notices. We may provide notices to you by email or through the Service. You may send notices to us at legal@thinkbench.com.

17. Contact us

Questions about these Terms? Contact us at legal@thinkbench.com.